Using the Changing Landscape of Wired and Wireless Operators for Competitive Advantage

Using the Changing Landscape of Wired and Wireless Operators for Competitive Advantage, originally uploaded by tgray04.

Phil Redman and Michael King, Gartner



On average across major carriers, consumer customers maintain about 75% of the voice and data revenue.



Carriers are spending billions towards their voice and data networks and want people to use them. Use this to your advantage!



If you see significant drops in cost for devices and technologies, do your research - chances are something new is coming out and you may be releasing equipment that will soon be out dated.



Watch for incremental changes in device charges. If the carrier advises devices will be be software upgradable (not hardware) for near future changes in the network, get it in writing.



Gartner noticed significantly slower speeds in a loaded production environment than in lab stats provided by the carriers from their laboratory tests.



Gartner tests showed a 50% increase in packet size decreases slowdowns by 25%.



Keep asking questions - not only surrounding technology changes but also pricing.